Heat & Decentralised Energy | 2017

Programme

 

9.00

Arrivals / registration

9.45

Opening plenary | The industry vision

Now is the time for the heat and decentralised energy sectors to show leadership. The world is changing and it is incumbent upon us to take the reins and show how we can drive the sector forward. The opening plenary takes inspiration from a sector that collectively took itself on a journey to deliver what industry and government both wanted, and realised massive market growth. We’ll then hear from the Minister of State for Climate Change and Industry on her vision for our sector.

Chair: Louise Kingham OBE FEI, CEO of the Energy Institute | Read biography here

Keynote address: Juergen Maier, CEO, Siemens UK | Read biography here | Read biography here

Ministerial address: Claire Perry MP, Minister of State for Climate Change and Industry | Read biography here

 

Breakout sessions | Achieving our vision through leadership

The conference will break into three streams of interactive workshops to enable delegates to explore how we can show leadership across the whole of our sector. Each stream has two sessions that follow on from each other, although delegates are welcome to switch streams in the break if they prefer.

Stream 1: Leadership in customer service: what does 'great' look like?  Decentralised energy engages customers in a much more proactive way than ever before. This means that businesses have got to be on their game in terms of delivering customer service. The first session explores what it is that heat network customers want and how we go about delivering.  This will be followed by a facilitated session looking at how you can take top tips in customer service from world class companies and apply them to your own business.

Stream 2: Leading your customers: delivering something different. In business and industry, energy users are increasingly looking for solutions to actively manage their energy to improve their competitive position and cut carbon. But this active management is often a daunting prospect for non-energy experts. The heat and decentralised energy industry has the potential to help those customers but we need to understand how to take them on that journey of change.  In the first session, we will look at how you can engage with and show leadership to your industrial and commercial customers in helping them to see things from a different perspective. The second session then turns to the new technologies, approaches and processes that are increasingly being deployed.

Stream 3: Leadership from within: selling better by being more. As heat and decentralised energy becomes more focussed, more and more companies are entering the sector. As competitive pressure increases, heat and decentralised energy companies need to make sure that they have the knowledge and skills to stay one step ahead. The first session in this stream is about understanding the energy landscape, how it’s changing in power, networks and heat, and what impact that will have on your business. The second session then looks at how you can plot your route across that landscape. Hear how other companies have rebooted their strategy and re-imagined how they can deliver business differently

 10.45

Session 1A: Understanding what heat network customers want

Chair: Bindi Patel, Head of Schme, Heat Trust | Read biography here

What do future customers expect from district energy? Sabine Froning, Managing Partner, Communication Works | Read biography here

Heat networks: what social housing providers want: Victoria Keen, Head of Sustainability, The Guinness Partnership | Read biography here

Heat networks: understanding what our customers want: Kirsty Lambert, Business Development Director, Switch2 | Read biography here

 

Session 2A: How to engage your business customer in change

Chair: John Bryant, Head of Business Development, ADE | Read biography here

Engaging customers in change: Alastair Martin, Founder and Chief Strategy Officer, Flexitricity | Read biography here

Engaging colleagues in change: Peter Houghton, General Manager Energy, Tata Chemicals Europe | Read biography here

 

Session 3A: Understanding the future landscape

Chair: Jonathan Graham, Head of Policy, ADE | Read biography here

The power landscape: Dr Ben Irons, Aurora Energy Research | Read biography here

The heat landscape: Jenny Hill, Head of Buildings and Bioenergy, Committee on Climate Change | Read biography here

The digitisation and integration landscape: Chris Kimmett, Reactive Technologies | Read biography here

11.45

Exhibition, networking and coffee

12.15 

Session 1B: Getting customer service right: learning from the best in the world

Facilitator: Stephen Hampshire, Client Manager, TLF Research | Read biography here

 

 

Session 2B: Doing something different for your customer: technology pitch

Chair: Liz Warren, Director, SE| Read biography here

Heat pumps at scale: Dave Pearson, Star Renewables

Fuel cell CHP: Kathleen Goldie, Doosan Power Systems | Read biography here

Smart Electric Heat: Toby Ferenczi, VCharge

Waste as a resource: Roy Griffin, Viridor | Read biography here

Heat from the mine: Jeremy Crooks, The Coal Authority

Cloud based collaboration: Neill Ryan, VRM Tech | Read biography here

 

Session 3B: Plotting your route

Chair: Jonathan Graham, Head of Policy, ADE | Read biography here

Responding to the landscape, meeting customer needs: Ralf Korntner, Siemens UK | Read biography here

13.15

Lunch, exhibtion and networking

14.30

Inspiring leadership | Effecting change

The morning sessions have explored the way in which the heat and decentralised energy industries can show leadership within and outside of their organisations to deliver meaningful change for customers.  We kick off the afternoon session with a practical exploration of how to deliver change and leadership, both personally and within your organisation, so that you can implement some of the lessons from the morning.

Chair: Tim Rotheray, Director, ADE | Read biography here

Guest speaker: Dimitri Zenghelis, Principal Research Fellow, Grantham Research Institute on Climate Change and the Environment, London School of Economics | Read biography here

15.15

Exhibtion, networking and coffee

 15:45

Inspiring leadership | The political debate

Chair: John Moylan, former BBC News Employment & Industry Correspondent | Read biography here

Our final session will bring together a sparkling panel for a political debate about how the heat and decentralised energy industry can take the lead in achieving a competitive, cost effective, low carbon energy system – and what more is still to be done.

Invited Panellists:

16:50

Closing remarks: Dan McGrail, Managing Director, Siemens Power Generation UK, and ADE Chair | Read biography here

17.00

Conference close and drinks reception

Following the Conference, we are delighted to invite you to enjoy drinks and canapes as part of the Association for Decentralised Energy's 50th anniversary celebrations.  This will be a great chance to catch up with old friends, build new relationships


Speakers Biographies

John Moylan

John Moylan

Director - Stonehaven

John Moylan led the BBC’s coverage of energy, regularly reporting for national TV New Bulletins from nuclear power plants, solar/wind farms, fracking sites, power plants and from offshore in the North Sea and the Gulf of Mexico.

As the BBC’s Industry & Employment Correspondent, he also spent the past 6 years covering the steel industry crisis, the VW diesel scandal, industrial relations and the gig economy. John’s 20 year BBC career spanned “Tomorrow’s World”, the dot com boom, the financial crisis and a spell in Brussels as Europe Business Reporter covering the EU institutions and WTO trade talks.

John recently left the BBC and is now a director with the strategy and reputation consultancy Stonehaven.

Prof. Juergen Maier, FREng

Prof. Juergen Maier, FREng

Chief Executive, Siemens plc

Juergen Maier was appointed Chief Executive on 1 July 2014. He has been a member of the Siemens UK Executive Board since 2008, and held senior roles within Siemens in the UK and Germany including Managing Director of Industrial activities for the UK and Manufacturing Director of the award-winning Drives factory in Congleton.
Juergen is a passionate advocate of the UK rebalancing its economy and has supported many UK-wide initiatives championing manufacturing, improved infrastructure and engineering skills. He has recently been asked by the Government department BEIS to lead a new review on Industrial Digitalisation for UK Manufacturing. Juergen also supports the modern re-industrialisation of the Northern Powerhouse and in that capacity is Chairman of the North West Business Leadership team and a board member of Greater Manchester LEP as well as the Northern Powerhouse Partnership.

Claire Perry, MP

Claire Perry, MP

Minister of State for Climate Change & Industry

Claire Perry was appointed Minister of State at the Department for Business, Energy and Industrial Strategy on 12 June 2017. In 2007 Claire worked as an adviser to George Osborne before being elected as the MP for the Devizes constituency in central Wiltshire in May 2010. Highlights of her political career include: member of the Justice Select Committee from 2010 to 2011, Parliamentary Private Secretary to the Secretary of State for Defence, from 2011 to 2013, Special Advisor to the Prime Minister on preventing the sexualisation and commercialisation of children, Government Whip in 2013 and in 2014, Parliamentary Under Secretary of State for Transport from 2014 to 2016

Claire was educated at Nailsea Comprehensive School, Oxford University, and Harvard Business School where she received a MBA. Claire worked for Bank of America, McKinsey and Company, and Credit Suisse before starting her own small business offering online financial advice to women.

Dr. Alastair Martin

Dr. Alastair Martin

Founder and Chief Strategy Officer

Dr. Alastair Martin is a professional energy engineer with experience ranging from gigawatt-scale coal and nuclear power stations, through industrial energy efficiency, to small wind, solar, biomass and hydro generators.
In 2004, Alastair founded Martin Energy Ltd, now Flexitricity Limited, after formulating the core Flexitricity concepts of aggregated load management and flexible generation.
Alastair has 18 years of experience in the energy industry. Before founding Flexitricity, he worked on energy efficiency and renewable energy at Scottish Water. Prior to that, Alastair was a project engineer for Mitsui Babcock Energy Limited (1998-2000), now Doosan Babcock, where he created a repowering strategy for a major nuclear client and developed novel technologies for improving coal-fired power station efficiency. Previously, he conducted research at Heriot-Watt University and the University of Edinburgh in process intensification and offshore engineering.
Alastair graduated from the University of Edinburgh in 1992 in electrical and mechanical engineering. He completed his PhD in offshore engineering in 1997, also at the University of Edinburgh. He was an honorary fellow of the university from 1999 to 2002, and has been a chartered engineer and a member of the Institution of Mechanical Engineers since 2000.

Dan McGrail

Dan McGrail

Managing Director – Siemens Power Generation UK

Dan McGrail is head of Siemens new thermal power plant business in the UK and has held this role since February 2014. Dan is the Chairman of the Association for Decentralised Energy (ADE) and is passionate about representing interests of asset owners and technology providers active in the CHP sector. He is also a member of the Managing Board of the Engineering Construction Industry Association (ECIA). In his role Dan is responsible for working with UK power generators to develop new power plant concepts and oversee the delivery of the local portion of their construction. Dan has worked for Siemens since 2004 and held a number of strategic and business development related roles across the Energy industry including in power transmission and in wind power. From 2010 – 2014 Dan led the development of Siemens £310’ investment into wind turbine manufacturing in Hull including leading key negotiations with government.

Ralf Korntner

Ralf Korntner

Director of DES - Siemens

Ralf Korntner is the Director of Distributed Energy Systems (DES) for Siemens in the UK and Ireland. In this role, Ralf delivers intelligent, local, onsite energy generation solutions for industrial, commercial and residential customer projects, to reduce energy costs and carbon emissions. Ralf is passionate about innovation in energy generation and distribution, previously working at Siemens’ global headquarters driving the global roll-out of DES technology and solutions.

Ralf has held positions in business consulting, business development and strategy, and has worked as an advisor to the Siemens Managing Board, working for the global CEO of Siemens Energy. He holds a M.Sc. in Physics from the Technical University of Munich.

Sabine Froning

Sabine Froning

Communications Works

Sabine has followed European energy policies as freelancer and in various senior positions for more than 25 years. Closely working with policy-makers, international institutions and NGOs, she acquired deep knowledge of international energy markets from different perspectives. From 2000 to 2013 she led Europe’s District Energy association, Euroheat & Power, in Brussels. Before establishing Communication Works, an agency for strategic communication advice, with two partners in early 2017, she held the position of Vice-President responsible for Public and Regulatory Affairs and Media Relations for the Vattenfall group.

Stephen Hampshire

Stephen Hampshire

Client Manager, TLF Research

Like you, customer insight specialist Stephen Hampshire has learned to be wary of the hype. Should you be changing your measure? Investing in text analytics? Using customer "big data" instead of insight? Or perhaps the emperor has no clothes?

After 16 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight is largely a question of talking to customers, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

James Heappey

James Heappey

Member of Parliament for Wells

James Heappey is the Member of Parliament for the Wells Constituency in South West England and was first elected in 2015. He has recently been appointed Parliamentary Private Secretary to Chris Grayling, the Secretary of State for Transport. James is the Chairman of the UK chapter of international climate change campaign group Globe and has also chaired cross party groups on Energy Storage, Renewable Energy Technology and the UK's Events Industry. He is a vice-president of the Association for Decentralised Energy and sits on the advisory boards of the Energy & Climate Intelligence Unit and the Bright Blue think tank's Green Conservatism project. He is also co-chairing a cross party enquiry into the future of the gas grid. James previously served on the Energy & Climate Change Select Committee in the House of Commons. He is a committed campaigner on the rural economy – particularly broadband and fair funding for schools and local authorities.

Before entering politics in 2015, James served as an officer in The Rifles regiment of the British Army including three combat tours to Iraq and Afghanistan. He is an enthusiastic sports fan and still plays a little rugby, tennis and golf. He is married with two young children and lives in Somerset.


Peter Houghton

Peter Houghton

Director, Tata Chemicals Europe

Peter Houghton is a Director of Tata Chemicals Europe (TCE) and runs TCE's "stand-alone" Energy Business, which includes Winnington CHP. He has board responsibility for "all things energy".
Since 2013, Peter has transformed TCE's energy business; creation of a fully functioning and expert energy team, re configuring assets, and leading to a step-change in overall energy efficiency for all sites. Peter has put energy "front and central" across TCE's UK businesses.

Dr Ben Irons

Dr Ben Irons

Aurora Energy Research

Ben is an Executive Director at Aurora Energy Research where he leads the Commissioned Projects team. His primary focus is on UK power where he advises utilities, developers, financiers and government agencies on topics from strategy to valuation. Ben also leads Aurora’s research into battery storage, peaking plants and demand side response. He has built a market-leading expert team who have acted as market advisers on numerous recent high profile transactions on both buy and sell side, debt and equity, involving thermal, renewable and flexible technologies.
Prior to joining Aurora Ben spent 6 years at McKinsey and Company in London consulting on energy and sustainability, followed by 3 years at Centrica Energy as Director of Strategy where he played an active part in investment planning and management of energy assets including thermal and renewable generation, oil, gas and LNG.
Ben earned a first class honours degree in Mechanical Engineering in New Zealand, followed by an MPhil and DPhil in Economics from the University of Oxford.

Victoria Keen

Victoria Keen

The Guinness Partnership

Victoria is responsible for the overall direction of the environmental sustainability agenda at The Guinness Partnership, providing leadership and management and informing business practices and decision making. She oversaw and developed The Guinness Partnership’s approach to communal heating in new-build properties, including: design, installation and commissioning procedures, metering and billing strategy, system efficiency, overheating and heat loss.


Chris Kimmett

Chris Kimmett

Commercial Director Networks

As Commercial Director Networks at Reactive Technologies, Chris leads their cutting edge technology offering for Grid operators. Reactive made headlines last year with a world-first nationwide transmission of data entirely via the electricity grid and recently demonstrated another world first by directly measuring inertia. Chris is passionate about bringing new technology to market which can help decarbonise the energy industry globally. Prior to Reactive Technology he worked for Open Energi, enabling the ‘long tail’ of demand side assets to participate in National Grid’s FFR market and before that worked in Accenture’s sustainability practice, transforming bluechip organisations’ approach to Energy, Carbon, Water, Waste and Health & Safety.

Louise Kingham OBE FEI

Louise Kingham OBE FEI

CEO, Energy Institute

Louise Kingham OBE FEI is Chief Executive of the Energy Institute (EI), the leading professional body for energy, which promotes excellence by developing knowledge, skills and good practice in the global energy sector. Louise has spent the past 24 years working with energy professionals around the world. Prior to her appointment at the head of the EI in 2003, Louise was Director General of the Institute of Petroleum and Chief Executive of The Institute of Energy. Louise is currently a Council member of the All Party Parliamentary Group for Energy Studies and a Board member of the Powerful Women initiative. She is a former President of the Energy Industries Club, Advisory member of the Energy Policy Board at the University of Birmingham and judge for HM Queen’s Prize for Higher and Further Education. 

In 2006, she received a Global Leadership in Energy Award and in 2011, the OBE from HM Queen for services to the energy industry. In 2017 she was awarded an Honorary Science Doctorate from the University of Bath.

Dr Tim Rotheray

Dr Tim Rotheray

Director, ADE

Tim was appointed Director of the ADE in August 2013 having previously led the team as Head of Policy and Communications. Tim is responsible for the development and implementation of the Association’s vision for the energy system and oversees the Association’s strategic relationships with members, government, regulators and wider stakeholders. 

Tim joined the ADE as policy manager at the beginning of 2010 from the Micropower Council where he also held a policy role. During his time in the sustainable energy sector, Tim has also worked for the National Assembly for Wales where he researched the renewable energy potential and barriers in Wales. 

In his role as board member Tim provides strategic direction to the sector's European trade representatives Euroheat and Power and Cogen Europe while also contributing to Government's district heating and Renewable Heat Incentive industry groups, and the CBI's energy policy committee.


Dimitri Zenghelis

Dimitri Zenghelis

Grantham Research Institute, LSE

Dimitri Zenghelis is Principal Research Fellow at the Grantham Research Institute at the LSE. In 2014 he was Acting Chief Economist for the Global Commission on the Economy and Climate. He was recently Senior Economic Advisor to Cisco's long-term innovation group and an Associate Fellow at the Royal Institute of International Affairs, Chatham House. Previously, he headed the Stern Review Team at the Office of Climate Change, London, and was a senior economist on the Stern Review on the Economics of Climate Change, commissioned by the then Chancellor Gordon Brown. Before working on climate change, Dimitri was at HM Treasury including four years as Head of Economic Forecasting. He has provided regular briefings to the Chancellor Gordon Brown and Prime Minister Tony Blair. He has also worked at Oxford Economics, the Institute of International Finance, Washington DC, and Tokai Bank Europe, London.

Jonathan Graham

Jonathan Graham

Head of Policy, ADE

Jonathan leads the Association's policy and regulatory development, working closely with members and policymakers to promote the sustainable development of the decentralised energy sector in the UK, including through combined heat and power, district heating, and demand side energy services.

Jonathan previously worked as a senior researcher in Parliament, and he has also worked as a journalist for several North American newspapers and magazines.

Jonathan holds a BA from Tufts University and an MSc in Public Policy from Queen Mary, University of London. He grew up in Vancouver and Toronto, Canada, but has lived in the United Kingdom since 2008.

 
Jenny Hill

Jenny Hill

Committee on Climate Change

Jenny manages the Committee’s work programmes on buildings, industry and bioenergy. She is currently focused on the response to the Clean Growth Strategy along with an update of the CCC’s 2011 Bioenergy Review, scheduled for Autumn 2018. This follows on from four years as analytical lead on heat decarbonisation, including the 2016 report, ‘Next steps for UK heat policy’, the heat scenario analysis for the 2015 Fifth Carbon Budget advice and other statutory advice such as the June Progress Reports. Prior to joining the CCC secretariat, Jenny was a consultant in the Environmental Policy team at Amec (formerly Entec), advising the European Commission and other clients on technical aspects of climate change and air quality, economic valuation and chemicals regulation. She holds an MSc in Environmental Technology from Imperial College, and a first class honours degree from Cambridge University.

John Bryant

John Bryant

ADE

John is the Head of Business Development for The Association and manages both membership and the development of new business opportunities.

John has 30 years of experience in the oil & gas industry, which includes 18 years with Schlumberger. He was most recently the Vice President of Business Development for an oilfield service company in Dubai, U.A.E.

John holds a BSc in Electrical and Electronic Engineering from The University of Portsmouth and was born in Somerset in the UK but has worked and lived in various locations Worldwide including North America, Africa, The Middle East and The Far East. John is a keen cyclist and recently mountain-biked the Annapurna circuit in Nepal.

Liz Warren

Liz Warren

SE2

Liz Warren is a Director of SE2, a consultancy supporting individuals, organisations and communities to build their capacity to respond to climate change. She is currently working with BEIS to build confidence and share experience of heat networks among local authorities, and to help the heat networks sector become self-sustaining. She is also working with the Energy Systems Catapult looking at opportunities for innovation – whether technical, commercial, regulatory or social – to drive the decarbonisation of heat. Liz previously led a review of Innovate UK’s Retrofit for the Future programme which explored new ways of achieving low carbon retrofit of homes.

Kirsty Lambert

Kirsty Lambert

Director, Switch2 Energy

Kirsty is a passionate and inspirational leader and customer service and operations specialist. She has broad experience of resident engagement in heat network development and delivery, and advises clients on designing and implementing projects putting the resident first. Kirsty recognises the importance of customer engagement especially in the unfamiliar and growing district heating sector. She is adept at representing the needs and voice of the customer, and ensuring the design and development of systems and processes to protect their interests.

Neill Ryan

Neill Ryan

CEO, VRM Tech

Founder and CEO of VRM, Neill has over 20 years’ experience in computer hardware and software industries. Prior to VRM Neill was a co-founder of PSI Mobile, a SaaS provider to Energy and Telco companies for mobilising sales contracts. He helped establish and run Oneview, a healthcare technology company that is now listed on the Australian stock market.

Kathleen Goldie

Kathleen Goldie

Business Development Manager, Doosan Babcock

Kathleen is currently a business development manager within the Green Power Solutions team at Doosan Babcock.
Not only has Kathleen gained experience in the decentralised energy market, but also has valuable operational experience within the centralised energy market. Kathleen therefore continues to apply lessons learned & best practice from her centralised energy market knowledge to develop & grow the distributed energy sector within the UK.

Roy Griffin

Roy Griffin

Head of Operations, Viridor

Roy Griffin is the Head of Operations for Viridor's Northern EFW facilities and has been with Viridor for 17 years working in the Operations and Projects departments for the design, construction and operation of EFW plant.
The Runcorn Energy from Waste (EfW) Combined Heat and Power (CHP) facility is one of the largest and most efficient of its kind in Europe. It processes up to 850,000 tonnes a year of Refuse Derived Fuel to generate up to 70 MW of electricity and 51MW of heat for use by the adjacent INOVYN chemical manufacturing site.

Rt Hon Sir Edward Davey

Rt Hon Sir Edward Davey

MP for Kingston and Surbiton

Ed was first elected as a Member of Parliament for Kingston and Surbiton in May 1997 and held the seat until March 2015. He took a two year break from Parliament, and was re-elected as Member for Kingston and Surbiton in June 2017.
Ed was appointed as the Secretary of State for Energy and Climate Change in February 2012 and held the position until May 2015. His other parliamentary career highlights include: Parliamentary Under-Secretary (BIS) from May 2010-February 2012, Shadow Secretary of State (Foreign Affairs) from December 2010 to May 2010, Opposition Whip from June 1997 to June 2000 and many others.

Ed was educated at Nottingham High School, and received a First Class degree in Politics, Philosophy and Economics from Jesus College, Oxford in 1988. He obtained an MSc in Economics from Birkbeck College, London University in 1992.

Bindi Patel

Bindi Patel

Head of Scheme, Heat Trust

Bindi Patel is the Head of Scheme at Heat Trust, a voluntary customer protection scheme for the heat network sector. Launched in November 2015, Heat Trust requires heat networks that successfully register with the scheme to comply with consistent customer service standards and submit regular monitoring data. It also provides an independent process for settling complaints between customers and their heat supplier, which is provided by the Energy Ombudsman. In October this year, Heat Trust published its first annual report which called for better transparency on standing charges, improved customer communications and development of industry-wide performance metrics.

Prior to joining Heat Trust, Bindi was Senior Manager at Energy UK, managing a team that led the organisation’s policy and regulatory work on the retail market, supplier obligations, energy efficiency and fuel poverty. Bindi has also worked at Impetus Consulting and the Energy Saving Trust, before moving to Lambeth Council where she worked on sustainability and energy efficiency in the built environment.

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